Frequently Asked Questions

We quote flat-rate by piano type — upright, baby grand, grand, or concert grand — built off a phone walkthrough or a few photos you send over. That number goes on the written quote and it's what you pay, no surprise line items added on move day.

The deposit is $175 and it's refundable. It comes straight off your final invoice, so it's really just prepaying part of the job, not an extra fee. Cancel or reschedule with at least 72 hours' notice and you get the full $175 back.

Yes — we carry Tennessee household goods mover registration for in-state jobs and federal US DOT and MC operating authority for anything crossing a state line, plus $1M in cargo coverage on every piano we move. We're happy to send a certificate of insurance before move day if your building or venue requires one.

All of Hamilton County — East Ridge, Red Bank, Signal Mountain, Soddy-Daisy, Collegedale, and Ooltewah included — plus regional hauls out to Nashville, Knoxville, Atlanta, and Huntsville.

Pianos only. Every truck, crew, and piece of rigging equipment we own is built around moving pianos safely, so that's the one thing we do — we're not set up to also load a couch or bedroom set on the same trip.

Our own crew, every time. All 11 of us — including the two crew chiefs who run the rigging — are direct employees, not day labor or a subcontracted outfit. The people who quote the job are the ones who show up for it.

Tell us the piano type and describe the pickup and drop-off — stairs, elevators, tight doorways, that kind of thing — over the phone, or just send a few photos. Office manager Denise Callahan turns that into a written flat-rate quote, usually the same day, before anything gets scheduled.

Summer humidity off the Tennessee River and the freeze-thaw swings we get in winter are both hard on a soundboard and tuning pins, so we plan padding, crating, and truck loading around whatever the forecast is doing that week rather than treating every move the same. If a storm system is rolling through the valley, we'll call ahead about rescheduling instead of forcing a move in bad conditions.

Same crew, same truck, door to door. One of our teams loads it in Chattanooga, drives it, and unloads it at the destination — we don't hand it off to a different carrier partway through the route.

Those turn-of-the-century shotgun-house staircases and walk-ups weren't built with a piano in mind, so we walk the route in advance — measuring landings, turns, and doorway widths — and bring boards and rigging sized for a tight stairwell rather than forcing a standard approach. Lead rigger Terrence Wade handles most of the trickier staircase and spiral-staircase jobs personally.