Privacy Policy

Book Your Piano’s Rigging Date
A written quote by piano type — confirmed by phone, photos, or a walkthrough, never a guess
The same crew chief runs your job from pickup to final setdown
$175 deposit, refunded in full if you reschedule 72+ hours ahead
4.9 from 24+ Chattanooga reviews
★★★★★
G Yelp Angi
↴ See Our Flat-Rate Piano Pricing

Privacy Policy

Shoffner Piano Movers (“we,” “us,” “our”) operates shoffnerpianomovers.com. This policy explains what information we collect when you use this site or request a quote, and how we use it.

Information We Collect

When you fill out a quote request, contact form, or call our office, we collect the information you provide directly — name, phone number, email address, moving addresses, and details about the piano and the move. This website may also collect standard technical information automatically, such as browser type, device, and pages visited, through cookies or similar tools.

How We Use Your Information

We use the information you provide to prepare your written quote, schedule your move, communicate with you about your booking, and, where you’ve agreed to it, follow up about our services. We do not sell your personal information to third parties.

Sharing Your Information

We may share information with service providers who help us operate our business — such as our scheduling, payment, or communications tools — solely for the purpose of completing your move. We do not share your information with other movers, brokers, or marketing lists outside our own company.

Data Security

We take reasonable steps to protect the information you share with us, but no method of transmission over the internet is completely secure, and we can’t guarantee absolute security.

Your Choices

You can ask us to update or delete the information we hold about you at any time by emailing [email protected] or calling (888) 278-9005.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

What Makes Chattanooga Families Call Shoffner First

Restoration Background, Not Just a Rigging Crew

Owner Walter Shoffner spent twelve years rebuilding upright and grand pianos before he ever loaded one onto a truck, and that’s still who Chattanooga calls for the hardest rigging jobs.

Terrence Trains Every Rigger on Boards and Skids Before They Run Solo

New hires shadow rigging jobs under Terrence Wade until they can handle the boards, skids, and stair straps without him standing over their shoulder — nobody learns on your piano first.

Denise Confirms Access Before a Truck Ever Gets Scheduled

Stairwells, elevators, gate codes, and venue load-in windows get confirmed with the building days ahead, so a crew doesn’t show up to a piano that can’t get through the door it was measured for.

Tennessee Registration and Federal Authority, No Placeholder Numbers

Our household goods registration and our own federal DOT and MC authority are on file before you ever ask to see them — no subcontracted carrier standing in for us on move day.

A $175 Deposit That Comes Back If Plans Change

Cancel or reschedule 72 hours or more before your move date and the deposit is refunded in full — an ice storm or a closing delay doesn’t cost you anything extra.

No Fuel, Mileage, or Humidity-Season Charge Inside Hamilton County

The flat rate quoted on the phone is the flat rate on the invoice, whether the move happens in a dry October or the middle of a humid Chattanooga August.

Yolanda Crates to One Standard, Local or Long-Distance

Padding, blanket-wrapping, and crating follow the same process whether the piano is going three miles across town or three states up the interstate toward Nashville.

Riggers Who Already Know Lookout Mountain and the North Shore

Switchback driveways on Signal Mountain and narrow shotgun-house staircases downtown aren’t a surprise to a crew that rigs them regularly — the flat rate accounts for the terrain before the truck arrives.

One Crew Chief, Start to Finish

Terrence or Yolanda runs your job from the first walkthrough to the final setdown — not a different lead every time the piano changes hands.

Recent Words From People We’ve Moved

Nothing rewritten, nothing trimmed — this is what people told us after the truck pulled away.

Django Okafor
★★★★★

Three flights, one landing turn, no elevator — the crew had our upright wrapped and rigged through it in under twenty minutes.

Django OkaforEast Ridge · Google
Marguerite Voss
★★★★★

An ice storm pushed our date back five days and the quote didn’t change by a dollar — same crew, same truck, just a Thursday instead of a Saturday.

Marguerite VossSoddy-Daisy · Google
Emory Castellano
★★★★★

Our piano was crated for the drive to Huntsville and came off the truck exactly like it left — not one hairline crack in the finish.

Emory CastellanoHuntsville, AL · Google
Odalys Ferreira
★★★★★

Load-in for the recital happened two hours before doors, exactly when Denise said it would — the piano was tuned and ready before a single seat filled.

Odalys FerreiraDowntown Chattanooga · Google
Thaddeus Renn
★★★★★

My grandmother’s upright is eighty years old and they moved it like they knew that — blankets on every corner, straps that never touched the finish.

Thaddeus RennRed Bank · Google

Every Credential, Verified Before You Ask

Licensed & Insured Chattanooga Piano Movers
Federal DOT & MC Authority, Certificate on Request
4.9-Star Rated Piano Movers in Hamilton County
Six Company Trucks, Zero Subcontracted Crews