Terms of Service
These terms govern any piano moving, packing, or storage service booked with Shoffner Piano Movers (“we,” “us”), a Chattanooga, Tennessee based piano moving company.
Quotes and Booking
Quotes are flat-rate, priced by piano type, and provided in writing based on the details you give us over the phone or in photos. A move is confirmed once we receive a $175 refundable deposit, which is applied directly to your final invoice — it is not an additional charge.
Cancellations and Rescheduling
Cancel or reschedule with at least 72 hours’ notice before your scheduled move and your $175 deposit is fully refunded. Cancellations made with less than 72 hours’ notice may forfeit the deposit, since a crew and truck have already been held for your move.
Liability and Valuation Coverage
Every piano we move is covered by $1M in cargo insurance. Standard released-value protection is calculated at $0.60 per pound per article unless additional valuation coverage has been arranged in advance. If a building or venue needs proof of coverage before letting the truck in, just ask Denise and she’ll get a certificate of insurance sent over ahead of your date.
Our Crew
All moving work is performed by our own directly employed crew — we do not subcontract piano moves to outside labor companies.
Access and Site Conditions
You’re responsible for describing stairs, elevators, tight doorways, or other access issues accurately when you request your quote. Undisclosed access issues discovered on move day may require a revised quote before work continues.
Governing Law
These terms are governed by the laws of the State of Tennessee.
